Catch the miss
A missed call triggers a branded text-back while the customer is still deciding who to call next.
Missed-call recovery for service businesses
Missed calls should become booked jobs, not voicemail dust.
Callback Desk texts callers back in seconds, collects the details your team needs, and gives the business a clean queue of who needs a callback.
instant text-back
tracked callbacks
recovered lead report
Patel Auto Works
now
Urgent
Brake issue callback
Vehicle, issue, and preferred timing captured. Staff reminder due in 12 minutes.
Simple workflow
From missed call to callback ticket in under a minute.
Collect details
The customer answers a short template for the business: vehicle, issue, urgency, time, or service type.
Remind the team
Every request lands in a queue with due times, urgent tags, and daily reminders before calls go stale.
Show recovery
Weekly reports show missed calls, replies, callbacks, booked jobs, and estimated revenue saved.
Reusable by niche
Start with auto repair, then adapt the same engine.
One engine, many businesses
The questions change. The revenue leak is the same.
Every service business has a moment where a customer calls, nobody answers, and the job can disappear. Callback Desk keeps the core workflow reusable while each vertical gets its own intake script.
Auto repairVehicle, issue, urgency, preferred time
Salon or barberService, stylist, date, returning client
Plumbing/HVACLocation, issue, emergency level, photos
CleaningProperty type, rooms, service, date
Interactive demo
Dashboard
Missed calls0This week
Text replies0Captured details
Booked jobs0Marked booked
Recovered estimate$0Based on $420/job
Needs attention
0 openWeekly snapshot
Sample shopAudit setup
Ready- Choose the right intake questions
- Turn missed calls into text-back tickets
- Review callbacks from phone or desktop
- Send a weekly recovery report
- Keep it running if it recovers jobs
Owner report
This weekHow the audit helps
Owner viewCustomer text preview
Your audit requests
0 leads
What we ask callers
A branded text-back confirms the caller reached your business and asks what they need.
The caller shares the service type, urgency, and best callback time in plain language.
Your team gets one clean ticket with the caller, details, status, and next action.
Service status
Free 7-day audit
Request free audit
See how many missed callers your business can recover.
Callback Desk sends a fast, branded text-back after a missed call, asks the customer what they need, and gives your team a simple callback queue to work through.
How to try the demo
Three minutes1Create a missed call
Open Try text-back, choose a business type, and create a sample callback ticket.
2Review the queue
See the customer details, urgency tag, preferred callback time, and next action.
3Check the report
Use the dashboard to see replies, booked jobs, open callbacks, and estimated recovered value.
4Request the audit
Send your business details and we will help set up a lightweight 7-day missed-call audit.
What your team uses
Text-backCustomers get a fast reply after a missed call.
The message uses your business name and asks only for the details needed to return the call.
Callback queueYour team gets one clean list.
Every reply becomes a ticket with status, urgency, caller details, and callback timing.
Weekly reportYou see whether missed calls are costing revenue.
The audit shows missed calls, replies, callbacks, booked jobs, and estimated recovered value.
Mobile accessUse it from a phone during the workday.
The app works as a lightweight web app, so the callback queue is easy to review between jobs.
Why one recovered job can pay for it
Early pilot$10/mo
Example repair job$420
Break-evenLess than 1 job
If the audit helps recover even one job that would have gone to voicemail or another provider, the system can more than cover the monthly pilot price.
What happens after you request an audit
1Confirm the business
We confirm your business name, service type, and who should receive callback updates.
2Choose the intake script
Auto repair, salon, HVAC, cleaning, and other service templates can be adjusted to your workflow.
3Track missed-call replies
For seven days, the focus is measuring response and callback opportunities.
4Review the numbers
You decide whether the recovered calls are worth keeping Callback Desk running.
Phone setup is lightweight
You keep your current business number. Callback Desk works by forwarding unanswered, busy, or after-hours calls into the recovery flow.
Keep your numberNo new phone habit for your customers.
Your published number can stay the same while missed calls route into Callback Desk.
Forward missesUse conditional call forwarding.
Unanswered or busy calls forward to the tracking number so the text-back can fire.
Run a testMiss one test call before launch.
We confirm the SMS, callback ticket, and owner digest all work before the audit starts.
Turn off anytimeForwarding can be disabled.
If the pilot is not useful, remove forwarding and your phone flow returns to normal.
Built for customer trust
Caller initiatedText-backs are for people who called your business first.
Clear identityMessages identify your business so customers know who is replying.
Minimal detailsThe intake asks only what your team needs to return the call.
Opt-out readyProduction SMS flows include opt-out wording and compliance setup.
Active intake templates
Setup checklist
- Pick first vertical and intake questions
- Add the business name to the text-back
- Confirm who handles callbacks
- Turn on compliant SMS routing
- Review the first weekly report
Demo data
Use these controls to reset the sample tickets or export a CSV from this demo.
Pilot-friendly pricing
Cheap enough to try, valuable enough to keep.
$10/mo
For early businesses while we prove the recovery numbers.
- Instant missed-call text-back
- One intake template
- Callback queue
- Weekly report
$49/mo
The main plan for small shops that want fewer lost calls.
- Custom intake questions
- Daily reminders
- Status tracking
- Owner notifications
$79/mo
For busy teams that need summaries, users, and better reports.
- AI summaries
- Multi-user queue
- Urgency tagging
- Revenue estimates
Audit path
Start with measurement before committing to software.
Audit missed calls
Track how many calls hit voicemail and whether callers reply to an immediate text-back.
Show recovered value
Give the owner a weekly report with replies, callbacks, booked jobs, and estimated revenue.
Decide with proof
If the audit catches useful leads, keep the system running at the pilot price.
Built for trust
Text fast, but keep it respectful.
Caller initiated
Production text-backs should only go to people who called the business first.
Clear identity
Every message should name the business and explain why the customer is receiving it.
Minimal data
Collect just enough to return the call. Avoid sensitive health, legal, or payment details.
Opt-out ready
Production SMS flows need STOP handling and compliant messaging registration.
Revenue math
Show the owner how quickly one recovered job pays for the tool.
Monthly estimate
$0
Recovered revenue estimate based on your assumptions.
How to use it
Run callbacks from one simple queue.
Reply instantly
A missed caller receives a text while they are still deciding who to book.
Collect the details
The customer replies with service needs, urgency, and a good callback time.
Work the queue
Your team sees who needs a call, what they need, and what should happen next.
Review recovered value
Weekly reporting shows whether missed-call recovery is paying for itself.
Free audit
Run a free 7-day missed-call audit.
Request the audit and Callback Desk starts a pilot record, sends confirmation, and prepares the missed-call tracking flow once your phone/SMS connection is ready.